At Outlet Glis Chrono Store, we take as much care in ensuring your satisfaction with our premium timepieces as we do in selecting each watch for our collection. Should you need to return or exchange your purchase, our policy is designed with the same precision and attention to detail that defines our Swiss-made watches.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must:

  • Be in its original condition (unworn, with all protective plastics intact)
  • Include all original tags, packaging, and documentation
  • Be returned within 15 days of receiving your order
Please note: For hygiene reasons, we cannot accept returns or exchanges on any watches where the protective plastics have been removed or that show signs of wear. This includes all our digital watches, quartz watches, sports watches, and Swiss watches from both our men’s and women’s collections.

Return & Exchange Process

  1. Initiate Your Request: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Receive Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely package the watch in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our address at 296 Cambridge Place, Hanover, US 21076. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed to your original payment method within 10 business days.
  • Credit Card/PayPal: Refunds will appear on your statement within 3-5 business days after we process them.
  • Original Shipping Costs: Are non-refundable, except in cases where the return is due to our error.

Exchange Process

For exchanges (subject to availability):

  1. Follow the same return process outlined above
  2. Clearly state the replacement watch you desire in your initial email
  3. We will ship your new item once the return is received and processed
  4. Any price differences will be charged or refunded accordingly

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). For international returns, customs fees and import duties are non-refundable.

Return Request Template

Use the following template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet Glis Chrono Store Customer Service, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Details of item to be returned: – Product Name: – Reason for return/exchange: [For exchanges only] I would like to exchange this for: – Product Name: – Product SKU (if known): Please provide return instructions and any additional information you may require. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective watch, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and cover all associated shipping costs.

Our Commitment: Just as we meticulously inspect every timepiece before it leaves our facility, we carefully review each return to ensure we maintain the highest standards of quality and customer satisfaction that discerning watch enthusiasts expect from Outlet Glis Chrono Store.

For any questions regarding our Returns & Exchanges policy, please don’t hesitate to contact our customer service team at [email protected].