Welcome to Outlet Glis Chrono Store’s FAQ section. We’ve compiled answers to the most common questions about our premium timepieces, shipping policies, and customer service. Just as we meticulously craft our watch collections, we’ve designed this resource to provide you with precise information when you need it.

About Our Products

What types of watches do you specialize in?
We curate an exceptional collection of Swiss-made watches, quartz precision timepieces, digital watches, and rugged sports watches for both men and women. Our selection emphasizes quality craftsmanship and timeless design.
Are your watches authentic?
Absolutely. Every timepiece in our collection is 100% authentic, sourced directly from manufacturers or authorized distributors. We stand behind the authenticity of all our watches.
Do you offer watches for both men and women?
Yes, we carefully select watches to suit all styles and preferences. Our collections include sophisticated options for both men and women, from elegant dress watches to durable sports models.

Shipping & Delivery

Where do you ship to?
We offer global shipping to most countries, excluding some Asian and remote regions. Our primary service areas include North America and Europe, where we’ve optimized our delivery networks for watch enthusiasts.
What shipping options are available?
We provide two premium shipping methods:
1. Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
2. Free Economy Shipping: For orders over $50, 15-25 business days via EMS
How long does order processing take?
We process and carefully package all orders within 1-2 business days from our Hanover headquarters. You’ll receive tracking information as soon as your watch begins its journey.
Do you handle customs documentation?
Yes, we prepare all necessary customs documentation for international shipments. However, any applicable duties or taxes are the responsibility of the recipient.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Watches must be returned in original condition with all packaging and documentation. Please contact us at [email protected] to initiate a return.
How do I return a watch?
Contact our customer service team for return authorization. We’ll provide instructions for returning your timepiece to our Hanover facility. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
How long do refunds take to process?
Once we receive and inspect your returned watch, we’ll process your refund within 3-5 business days. The time for the refund to appear in your account depends on your payment provider.

Payment & Security

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. All transactions are processed through secure payment gateways.
Do you offer gift wrapping or special packaging?
While we don’t currently offer gift wrapping, each watch is packaged in premium protective materials with the same care we apply to selecting our timepieces. For special requests, please contact us before placing your order.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 business hours.
What are your business hours?
Our Hanover headquarters operates Monday-Friday, 9:00 AM to 5:00 PM EST. While we monitor emails outside these hours, responses may take slightly longer.
Where is your company located?
Outlet Glis Chrono Store is headquartered at 296 Cambridge Place, Hanover, US 21076. This is also our returns processing center.

Didn’t find the answer you were looking for? Our customer service team is always happy to help with any questions about our premium timepieces or your shopping experience. Contact us at [email protected].

Every second counts when you’re waiting for your perfect watch. Shop our collections today and experience the Outlet Glis Chrono Store difference.